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What is this?
UVdesk Community is a free, open-source helpdesk platform: a ticketing system for customer support built on the Symfony framework and backbone.js, covering tickets, mailboxes, a knowledge base and an extensible bundle system.
UVdesk Community is a free, open-source helpdesk platform: a ticketing system for customer support built on the Symfony framework and backbone.js, covering tickets, mailboxes, a knowledge base and an extensible bundle system.Is this a hosted service like Zendesk, or do I run it on my own server?You host it yourself — it's a PHP web application you deploy on your own Apache or NGINX server with MySQL, not a hosted SaaS. A pre-configured Amazon Machine Image is also available on the AWS Marketplace if you'd rather launch it in the cloud.
You host it yourself — it's a PHP web application you deploy on your own Apache or NGINX server with MySQL, not a hosted SaaS. A pre-configured Amazon Machine Image is also available on the AWS Marketplace if you'd rather launch it in the cloud.How do I install it — Composer, an archive, Docker?Create the project with Composer (composer create-project uvdesk/community-skeleton) or download the pre-packaged release zip, then open it in your browser and follow the web installer wizard. Docker, Vagrant and AWS AMI setups are documented too.
Create the project with Composer (composer create-project uvdesk/community-skeleton) or download the pre-packaged release zip, then open it in your browser and follow the web installer wizard. Docker, Vagrant and AWS AMI setups are documented too.What do I need on my server before installing?PHP 8.1 with the IMAP and Mailparse extensions, MySQL 5.7.23+, Composer 2+, Apache or NGINX and about 4 GB of RAM. Ubuntu 16.04+ and Windows 7+ (WAMP/XAMPP) are supported, with setup guides for CentOS and Mac as well.
PHP 8.1 with the IMAP and Mailparse extensions, MySQL 5.7.23+, Composer 2+, Apache or NGINX and about 4 GB of RAM. Ubuntu 16.04+ and Windows 7+ (WAMP/XAMPP) are supported, with setup guides for CentOS and Mac as well.Is it usable out of the box, or is this a starter kit I have to build on?It works out of the box — the standard distribution ships the core, extension, automation, mailbox and support-center bundles plus a web installer. But this repo is a skeleton: the intent is to build and customize your own helpdesk on top of it.
It works out of the box — the standard distribution ships the core, extension, automation, mailbox and support-center bundles plus a web installer. But this repo is a skeleton: the intent is to build and customize your own helpdesk on top of it.Are there limits on agents or tickets as my support team grows?No artificial caps: unlimited agents, groups, teams, customers and tickets, with per-agent privileges to control who can do what — so it scales from a small shop to a large support department.
No artificial caps: unlimited agents, groups, teams, customers and tickets, with per-agent privileges to control who can do what — so it scales from a small shop to a large support department.Can customer emails become tickets automatically?Yes — the mailbox component converts incoming emails into tickets inside UVdesk, and there's no limit on how many mailbox/email integrations you set up.
Yes — the mailbox component converts incoming emails into tickets inside UVdesk, and there's no limit on how many mailbox/email integrations you set up.Does it include a self-service knowledge base?Yes: a knowledge base and FAQ system organized by articles, categories, and folders, plus a customizable support center portal where customers interact with the support staff.
Yes: a knowledge base and FAQ system organized by articles, categories, and folders, plus a customizable support center portal where customers interact with the support staff.Can I automate repetitive support work?The automation bundle adds workflows and prepared responses; on top of that you get saved replies for frequent questions, spam blocking, ticket forwarding and standard automated workflows.
The automation bundle adds workflows and prepared responses; on top of that you get saved replies for frequent questions, spam blocking, ticket forwarding and standard automated workflows.Where do agents and customers sign in?By default agents log in at /en/member/login and customers at /en/customer/login on your helpdesk domain, unless you change those prefixes.
By default agents log in at /en/member/login and customers at /en/customer/login on your helpdesk domain, unless you change those prefixes.Which topics is it in?customer-support, alternative, imap, workflows, nginx, opensource, ecommerce, aws, email, php, workflow, mysql
customer-support, alternative, imap, workflows, nginx, opensource, ecommerce, aws, email, php, workflow, mysql